Dolle's Candyland
Dolle’s Candyland ships via USPS Priority Mail and UPS standard ground, which deliver in approximately 3-5 business days after shipment. We are capable of shipping 3-Day select, overnight, and Saturday deliveries for additional fees. Please call us at 800-337-6001, or e-mail at [email protected] to inquire about rates for faster than ground deliveries. International shipments are also available and are sent via USPS. Please call 800-337-6001, or e-mail at [email protected] to inquire about shipment charges for international rates. Dolle’s Candyland is a proud supporter of our troops and is happy to offer free shipping to all APO and FPO addresses.
Please be advised that products are typically shipped within 3 days of receiving orders. Because many of our products are made on demand, orders are often processed as soon as products are manufactured. We do not warehouse or store any of our products and appreciate your understanding patience in this matter. During warmer months, typically May 1st through October 31st, Dolle’s reserves the right to hold orders in periods of excessive heat. This practice insures that candy is not being stored in high temperatures in warehouses or delivery trucks.
During summer months, all chocolates shipped will incur a $5.00 fee for cold packs. Please note that these cold packs are included to minimize melting and only keep cool for approximately 24 hours. As soon as chocolates are delivered to their final destination, please bring them in to a cool environment. The cold packs will not keep candy cool if packages are left outside for excessive periods of time. Dolle’s is not held responsible for chocolate that melts during shipping, customers shipping delicate items, such as chocolates, do so at their own risk.
Please be sure that all information provided regarding “ship to” addresses are 100% correct. Dolle’s reserves the right to charge the customer an additional $5.00 for incorrect addresses provided. Please check that street numbers, names, zip codes, and even street endings (ie.,”Circle,” “Lane,” “Street”) are correct. Dolle’s Candyland is not responsible for shipments returned to sender because of invalid address. If a shipment is returned for the aforementioned reason, the customer will be notified. Shipments will be resent to the corrected address after the customer is charged again for shipping.
In the unfortunate event that your package is delivered, yet you did not receive it, please contact friends, family members, neighbors, etc to see if someone took the liberty of securing your package. If the package is deemed stolen please contact your local policy department to file a claim. After a claim number is received, please contact us at [email protected]. Include your name and the order number as well as the claim number from your local authorities. Please give up to 2 business days for a response for a “Porch Piracy” case.
If a product is damaged by UPS or USPS, please call 800-337-6001, or contact us at [email protected].
We, at Dolle’s Candyland, respect and are committed to protecting your privacy. All personal information collected on our website is automatically recorded on our server logs from your browser including your IP address, cookie information and the page(s) you visited. All information is kept confidential and is used only for use by Dolle’s Candyland. All personal information will never be sold or used by a third party.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
All information from Dolle’s Candyland is kept confidential.
Dolle’s Candyland prides itself in manufacturing wonderful products with a 100% satisfaction guarantee. If there is a problem, we want to know about it! Please contact us at 800-337-6001 or at [email protected] to submit a claim.
We require the customer to ship back the product(s). Dolle’s Candyland will provide a call tag for UPS to pick up the product for the first return. Dolle’s will also incur shipment charges for replaced products. After the first return, the customer is responsible for shipping charges back to Dolle’s as well as shipping charges back to the customer. If products are unavailable to ship back for return, we will not be able to replace the product or refund money. There are NO exceptions to this rule. Please do not consume, give away, discard, etc said product for which you want to return for exchange or refund. When the product(s) is returned to Dolle’s, we will contact the customer in order to process a replacement or refund. A completed claim form must be returned in order for the refund or replacement to be handled.