Shipping Policy

Dolle's Candyland ships via USPS Priority Mail and UPS standard ground, which deliver in approximately 3-5 business days after shipment. We are capable of shipping 3-Day select, overnight, and Saturday deliveries for additional fees. Please call us at 800-337-6001, or e-mail at mailorders@dolles.com to inquire about rates for faster than ground deliveries. International shipments are also available and are sent via USPS. Please call 800-337-6001, or email at mailorders@dolles.com to inquire about shipment charges for international rates. Dolle's Candyland is a proud supporter of our troops and is happy to offer free shipping to all APO and FPO addresses.

Because all of our products are heat sensitive, from May 1st through October 31st, we ship on Mondays and Tuesdays ONLY. This insures that candy is not being stored in excessive heat in warehouses or delivery trucks. Therefore, orders placed after Tuesday morning will typically ship the following Monday. Orders placed on Monday will be shipped the next day. Dolle's Candyland reserves the right to hold orders in periods of excessive heat (90 degrees or above) until weather conditions return to proper levels for candy shipments. In order to request an ice pack, customers must call 800-337-6001 or e-mail at mailorders@dolles.com.

Please be sure that all information provided regarding "ship to" addresses are 100% correct. Dolle's reserves the right to charge the customer an additional $5.00 for incorrect addresses provided. Please check that street numbers, names, zip codes, and even street endings, ie.,"Circle", "Lane", "Street" are correct. Dolle's Candyland is not responsible for shipments returned to sender because of invalid address. If a shipment is returned for the aforementioned reason, the customer will be notified. Shipments will be resent to the corrected address after the customer is charged again for shipping.

If a product is damaged by UPS or USPS, please call 800-337-6001, or contact us at mailorders@dolles.com.

Privacy Policy

We, at Dolle's Candyland, respect and are committed to protecting your privacy. All personal information collected on our website is automatically recorded on our server logs from your browser including your IP address, cookie information and the page(s) you visited. All information is kept confidential and is used only for use by Dolle's Candyland. All personal information will never be sold or used by a third party.

Security Policy

Your payment and personal information is always safe. Our S ecure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

All information from Dolle's Candyland is kept confidential.

Refund Policy

Dolle's Candyland prides itself in manufacturing wonderful products with a 100% satisfaction guarantee. If there is a problem, we want to know about it! Please contact us at 800-337-6001 or at mailorders@dolles.com to submit a claim.

We require the customer to ship back the product (s). Dolle's Candyland will provide a call tag for UPS to pick up the product for the first return. Dolle's will also incur shipment charges for replaced products. After the first return, the customer is responsible for shipping charges back to Dolle's as well as shipping charges back to the customer. If p roducts are unavailable to ship back for return, we will not be able to replace the product or refund money. There are NO exceptions to this rule. Please do not consume, give away, discard, etc product for which you want to return for exchange or returned. When the product (s) is returned to Dolle's, we will contact the customer in order to process a replacement or refund. A completed claim form must also be completed and returned in order for the refund or replacement to be handled.